Terms & Conditions

The purchase of products from this web site is governed by these terms and conditions. By accessing the site you agree to be bound by these terms and conditions. Contained in our terms and conditions are details of current regulations governing online shopping. Please read them carefully as they contain important information. If you intend to purchase from our site we recommend that you print a copy of these terms and conditions.

We reserve the right to change, modify, substitute or remove, without notice, any information on this site as necessary.

We aim to deliver the best possible customer experience and we therefore adhere to all current and proposed legislation in addition to trade body guidelines. The conditions detailed below do not affect your statutory rights. These include all of the current guidelines relating to the information that we hold about you and, in order to clarify this, we have a published privacy statement.

Privacy Statement

English Wine Project is committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the European Union’s new General Data Protection Regulation (GDPR).

Information we collect

We use software on the website that collects statistics such as how many people are visiting the site, which pages they are looking at, and how long they are spending on the site. This information is anonymous and is used only in order for us to understand visitor needs and improve the site. In operating our website we may also collect and process the following data about you:

i. Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.

ii. Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase.

iii. Information provided to us when you communicate with us for any reason.

How we store your data

We may transfer data that we collect from you to locations outside of the European Economic Area for processing and storing. For example, such staff maybe engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy.

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk.

Your privacy rights

We do not pass on your details to any other third party unless you have given us permission to do so. You have a right to access your personal data and rectify any inaccuracies. Please do so via email.
Should you purchase of one of our products, we do not retain any payment details pertaining to the purchase however, we reserve the right to contact you in future regarding products and/or services provided by ourselves, and subsidiary companies, that we feel may be of interest to you. We don’t store any financial details.

Products
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. Products and packaging are subject to change or substitution without prior notice. Every effort will be made to despatch the items specified.

Delivery
We use a courier company to deliver orders. We use an excellent courier who will require a signature on delivery, if you are unlikely to be home you might prefer to use your work address. Alternatively, you might be carded leading to possible delays or, in the worst case, having to collect from your nearest depot. In the unlikely event that delivery is delayed, due to no fault of our own, we can not accept responsibility.

Back Orders

If an item is out of stock we will email you with the option either to cancel your order or, having told you when we can fulfill it, to wait for delivery.

Methods of Payment
We accept Paypal payments.

The total cost of your order is the price of the products including delivery charges.

Please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given.

In the unlikely event that your payment card is used fraudulently to make a purchase with the English Wine Project, the consumer, are entitled to cancel the said payment(s). If payment has already been made, you, the customer, are entitled, in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer.

Use of the English Wine Project Website
The unauthorised modification (including deleting from or adding to) of this website is strictly prohibited. We cannot be held responsible for the content of any other website to which we publish a link. English Wine Project makes every effort to ensure that this website is free from viruses and defects. We cannot, however, guarantee that your use of this website will not cause damage to your PC. We cannot accept responsibility for any loss or damage which may arise as a result of using this website. This website may only be used for lawful purposes and in a manner which does not infringe the rights or restrict the use of the website by any third party. Any unauthorised attempt to disrupt the service provided by this website is strictly prohibited.

Should you have any queries with your order, please email us from the contact page on this website.

All transactions will be cleared in the UK in GBP (Sterling).

Claims
Claims for breakages or other damage must be made to the carrier at time of receipt and followed up in writing or by email to English Wine Project within three days of receipt.
We are unfortunately unable to offer refunds on orders if we have not been notified within this time period.

Cancellation Policy
Wine: We operate a policy for cancellation to allow you a cooling off period after placing your order. You may cancel your order within 24 hours of placing the order, and provided:

You, or the recipient notifies us of your cancellation by e-mail to the address on our “contact us” page within seven working days of delivery.

The goods, if already dispatched, remain unused and the packages or boxes remain unopened. You or the recipient retain and take reasonable care of the goods until you return them.

You return packaged item(s) to Returns at English Wine Project.

Please be aware that you will be liable for the original and any postage/carrier costs incurred as a result of returning items to English Wine Project and you should ensure that you obtain proof of postage as you send it back. A refund can only be provided for items received back by us in perfect condition.

Tours and Events: In the event of cancellation, Tour and Event bookings are subject to cancellation policies. Please contact us via email to find out more.

Use of this Website from outside the UK
We are unable to deliver wine to addresses outside the UKWe will never collect sensitive information from you without your explicit consent. The information we hold will be accurate, relevant and up to date. You can check the information that we hold about you by emailing us. Any inaccuracies will be corrected promptly. We will never disclose any information about you to any third party.

When you visit some areas of our website, a ‘cookie’ will be placed on your computer. This is a small file that enables our site to improve the quality of your visit. You may be able to set your browser to reject cookies, although this may affect the quality of your visit.